Hardware & Software Troubleshooting
End-to-end diagnosis and resolution across server, workstation, and networking hardware.
Network Engineer · Tech Support Expert · CCNP Certified
KUSHAGRA SHRIVASTAVA Indore, M.P.
Results-driven Network Engineer with expertise designing, implementing, managing, and troubleshooting enterprise-level IT network infrastructures. Proven record in optimizing network performance, enhancing security protocols, and ensuring maximum uptime for mission-critical systems.
- Role
- Network Engineer & IT Administrator
- Based
- Indore, Madhya Pradesh, India
- Fields
- Networking · Cisco · Security · Cloud
- Contact
- +91-8964081344
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Professional profile
Building robust networks that businesses rely on.
A results-driven Network Engineer adept at cross-functional collaboration to align network architecture with broader business and development goals. Experienced in designing, deploying, and maintaining enterprise LAN/WAN infrastructure supporting high-volume user environments across multiple geographic locations.
Proven expertise in configuring and managing Cisco routing and switching hardware, achieving measurable increases in overall network efficiency and reduction in downtime. Skilled at implementing Next-Generation Firewalls, site-to-site VPNs, and leading network upgrade projects from initial requirements gathering to final deployment, migrating legacy systems to modern cloud architectures.
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Years Experience
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Companies Served
0
Certifications
0%
Uptime Goal
02
Career trajectory
Professional experience across networking and IT administration roles.
- 2020–21 Network Engineer & IT Administrator Golden Eagle IT Solution — enterprise network operations, switches, WAPs, VoIP telephony; Tier 2/3 escalations; OSPF & BGP routing protocols
- Previous Network Engineer Institute Of Advanced Network Technologies — network design and configuration; LAN/WAN infrastructure support and administration
- Current → Network Engineer Land In Box Real Estate — enterprise network management, cloud migrations, security policy enforcement, and infrastructure optimisation
Key responsibilities
- Enterprise LAN/WAN design
- Cisco routing & switching
- Next-Gen Firewall admin
- Site-to-site VPN config
- OSPF & BGP routing
- Cloud migration leadership
- Tier 2 & 3 escalations
- SLA compliance
03
Technical skills
Deep expertise across the full networking stack.
From physical layer configuration through to cloud-native architectures — every layer covered with hands-on enterprise experience.
Windows / Linux System Support
Administration, configuration, and support across both operating system families.
Network Configuration & Diagnostics
Cisco switches and routers, VLANs, ACLs, QoS, and in-depth packet-level diagnostics.
Remote Support Tools
TeamViewer, AnyDesk, and enterprise remote management platforms for distributed support.
Ticketing Systems
Zendesk, Freshdesk, ServiceNow — full ITSM workflow from ticket intake to closure.
Cybersecurity & System Maintenance
Basic security hardening, vulnerability assessment, patch management, and policy enforcement.
VPN & Firewall Management
Next-Generation Firewalls, site-to-site VPN tunnels, and strict security policy administration.
Cloud & AWS Networking
Cloud architecture migrations, AWS networking services, and hybrid connectivity solutions.
Tools & technologies
- Windows
- Linux
- Cisco IOS
- MS Office
- Excel
- AnyDesk
- TeamViewer
- Zendesk
- Salesforce
- OSPF
- BGP
- AWS
04
How the work gets done.
Assessment & Audit
Comprehensive review of existing infrastructure, stakeholder interviews, and a full network topology audit to surface gaps and opportunities.
Audit report · Risk mapDesign & Planning
Architecture design for LAN/WAN, security policies, redundancy and failover strategies, and a phased project plan with clear milestones.
Network diagram · Project planImplementation
Device configuration, cabling, firewall rule-sets, VPN tunnels, and routing protocol setup — executed with minimal business disruption.
Configured infrastructure · Test resultsMonitoring & Optimisation
Ongoing performance monitoring, SLA adherence, proactive issue resolution, and continuous tuning to maintain maximum uptime.
SLA reports · Optimisation roadmap
05 — Certifications
Industry-recognised credentials.
CCNP — Enterprise
Cisco Certified Network Professional (Enterprise). Advanced enterprise networking, infrastructure, and automation skills validated by Cisco Systems.
CCNA
Cisco Certified Network Associate. Foundational networking, IP services, security fundamentals, and automation — certified by Cisco Systems.
CompTIA Security+ / Network+
Dual CompTIA certification covering network infrastructure fundamentals and comprehensive cybersecurity knowledge and best practices.
AWS Advanced Networking — Specialty
AWS Certified Advanced Networking Specialty. Cloud-native networking architecture, hybrid connectivity, and AWS network service mastery.
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Selected projects.
Hands-on work spanning enterprise network operations, real-world infrastructure projects, and coordination leadership.
Infrastructure · Golden Eagle IT Solution
Enterprise Network Operations
Administered daily operations of the corporate network, managing switches, wireless access points, and VoIP telephony systems. Troubleshot and resolved Tier 2 and Tier 3 network escalations, consistently meeting SLAs and ensuring high user satisfaction.
Routing · Protocol Configuration
OSPF & BGP Implementation
Configured and maintained routing protocols (OSPF, BGP) for optimal path selection and network redundancy across multi-site enterprise environments, achieving measurable increases in overall network efficiency and reduction in downtime.
Personal Lab · Home Network Project
Network Setup — Lab Environment
Designed and configured a small lab network including router, switch, and secure Wi-Fi. Practical hands-on environment for testing Cisco configurations, security policies, and routing protocols in a controlled setting.
Administration · 2021
MPSE Examination Management
Assisted in the planning and execution of the MPSE Examination process, ensuring smooth coordination between departments. Managed candidate data, registration records, and documentation to maintain accurate exam records.
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Education
Foundations built on technical education.
Academic background
2015
10th — SGRCJPS
Secondary education
Secondary education
2017
12th — SGRCJPS
Higher Secondary
Higher Secondary
Post–2017
Diploma in Information Technologies
Technical qualification in IT fundamentals and networking
Technical qualification in IT fundamentals and networking
Soft skills
- Organisational & time management
- Communication & interpersonal
- Independent & team working
- Detail-oriented multi-tasking
- Budget & financial document handling
Languages
- English
- Hindi